A sample of my whitepaper on cryptography and its importance in protecting students’ finances – fictionally sponsored by then-PC Financial.
It’s beneficial to hire a technical communicator to improve your product’s UX! Read my sales pitch.
Scenario: A traveller has completed the form to cancel their upcoming one-way train booking (business class) from Toronto to Ottawa on July 7th. They have pressed the ‘Cancel’ button.
Scenario: A traveller is trying to adjust their settings on the TrainLinks app. They need the ability to unsubscribe from the TrainLinks newsletter(s).
Scenario: A user is trying to buy a ticket using the TrainLinks app but the credit card on file has expired.
Scenario: The user is trying to create a TrainLinks VIP account. The form is complex and asks for a variety of information to provide the user with a secure experience.
“Write a 28-page manual,” they said. Infusing a beloved hobby into a daunting task consumes less effort and warms the heart.
Transforming a large blob of word dough into a bite-size cupcake.
When instructions are not naturally beautiful, less is more!
Snippets of a style guide created by yours truly.